Question 1

Will eSIM work on my phone?

Accepted Answer

Most phones from the last 4 years support eSIM — iPhone XS and newer, Samsung Galaxy S20+, Google Pixel 3+, and many others. Check our device compatibility page to confirm.

Question 2

How fast is activation?

Accepted Answer

Your QR code arrives within seconds of purchase. Once you scan it, the eSIM is ready to use the moment you land — usually under a minute end-to-end.

Question 3

Do I keep my regular phone number?

Accepted Answer

Yes. The eSIM adds a second data line. Calls and texts on your regular number keep working over WiFi or your home plan — only mobile data routes through the eSIM.

Question 4

Can I get a refund?

Accepted Answer

Unused plans can be refunded within 30 days of purchase. Once data starts flowing, the plan becomes non-refundable. Full details on our refund policy page.

Question 5

Do I need WiFi to activate?

Accepted Answer

You need an internet connection (WiFi or your home data) to install the eSIM. After install, the plan activates automatically when you arrive in the destination country.

Question 6

What happens if I run out of data?

Accepted Answer

You can top up the same eSIM from your dashboard — no need to install a new one. Plans typically include a notification when you reach 80% of your data.

Question 7

Is RoamJet cheaper than roaming?

Accepted Answer

In almost every case, yes. Carrier roaming runs $10–15 per day; our plans start under $5 for a week of data. The savings get bigger the longer you travel.

Question 8

Which countries are supported?

Accepted Answer

We cover 200+ countries and territories — from major destinations like the US, UK, Japan, and Spain to less common ones like Bhutan and Iceland. Search any country in our plans section to check.

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